Ticket #69791
Brandon · HP Omen pre built not powering on
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69791 (Brandon Francis) CRITICAL ISSUES DETECTED: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service malfunction. Recommend manual SFC scan or system repair. - Low disk space on C: drive - only 6% capacity remaining (952GB total). Recommend immediate cleanup or expansion to prevent system instability and performance degradation. - High application crash rate: 29 recent app crashes detected. Investigate crash logs for patterns; may indicate driver issues, memory problems, or software conflicts. SECONDARY FINDINGS: - USB storage device detected (ASolid USB drive) in SMART info - verify this is customer's device and not malware-related. - Most other diagnostic scans returned incomplete or unreadable output (Tailwind CSS formatting in results). Recommend re-running diagnostics with alternative tools if issues persist. RECOMMENDATIONS: - Perform immediate disk cleanup (temp files, old logs, unused programs) - Run manual System File Checker from elevated command prompt - Review application crash logs in Event Viewer for root cause - Monitor system stability after cleanup - Consider disk upgrade if customer uses large files regularly
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118713321
- Customer
- Brandon
- Phone
- (317) 967-0670
- Primary issue
- HP Omen pre built not powering on
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69791
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $364.95 Customer-facing summary: We can replace the memory (RAM) in your HP Omen with a new 16GB set to help address the power and stability problems it's been having. We also recommend moving some of your files off your main drive in the near future, which can help extend its lifespan and prevent further stability problems with your operating system. Approval timestamp: September 24, 2026 at 5:27 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.90 2. Minimum — $364.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing a lot lately — we counted 29 unexpected app closures over just the past 30 days, and our checks showed a critical level of instability. We also found the main drive is almost full, with very little free space left. On the plus side, the drive itself is healthy, and while we saw signs the computer had unexpectedly shut down on its own in the past, that particular issue has already cleared up. We've traced both the stability and power issues back to your RAM. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.90 2. Minimum — $364.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing a lot lately — we counted 29 unexpected app closures over just the past 30 days, and our checks showed a critical level of instability. We also found the main drive is almost full, with very little free space left. On the plus side, the drive itself is healthy, and while we saw signs the computer had unexpectedly shut down on its own in the past, that particular issue has already cleared up. We've traced both the stability and power issues back to your RAM. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69791 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.