Computer Warriors
Tickets/#69782

Ticket #69782

Stephanie · MacBook Air Virus Scan

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118691308
Customer
Stephanie
Phone
(910) 616-3472
Primary issue
MacBook Air Virus Scan
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69782

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

After 5 minutes of using Google Chrome, fan turns on and doesn’t shut off. I called this morning about this, so I’m sure you checked that out.

Received:
September 25, 2026 at 4:25 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$85.00
Customer-facing summary:
We'll remove the virus and harmful browser add-ons we found on your MacBook Air, clearing them off your system and getting it back to running the way it should. If approved, this can be completed within 24 hours.
Approval timestamp:
September 25, 2026 at 4:21 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $85.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found malware on your MacBook Air, along with harmful browser extensions that were taking over your search results and search page. We removed these and tested the rest of your system, and everything else checked out fine with no other issues found.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69782
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.