Ticket #69781

Roger · Dell AIO maybe bad update

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 118691048
Customer: Roger
Phone: (413) 210-0440
Primary issue: Dell AIO maybe bad update
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69781

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 24, 10:37 AM

RepairShopr ticket status update requested: Customer Reply

approvalSep 24, 10:37 AM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$185.00
Customer-facing summary:
We'll back up your files, then completely wipe your PC and reinstall Windows 11 fresh, putting all the necessary updates in place so it runs properly. Your files will be restored afterward, but any apps or games will need to be reinstalled. Since your storage drive is encrypted, we'll need your BitLocker recovery key to back up your files, and we can schedule a time to help you locate it here in the shop if you don't already have it.
Approval timestamp:
September 24, 2026 at 10:37 AM EDT
Next recommended RepairShopr status:
Customer Reply

status updateSep 24, 9:57 AM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 24, 9:57 AM

Repair Options Published to Customer Portal
1. Recommended — $185.00
2. Minimum — $110.00
Customer notified:
No

update publishedSep 24, 9:57 AM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested the hardware in your All-In-One computer to make sure nothing there was causing the problem, and everything is working properly. The most recent update installed on your PC has corrupted your operating system (the software that runs your computer), so it will need to be reinstalled from scratch to work properly again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 23, 9:28 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69781
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.