Ticket #69722
James · Custom Build Power But No Display
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69722 Customer: James Johnson CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system file corruption or permission issues - Recent app crashes detected (8 crashes recorded) - suggests instability or problematic software - Low disk space on C: drive - only 14% capacity remaining (930GB total, approximately 130GB free). Recommend cleanup or expansion to prevent performance degradation and potential system issues NOTABLE FINDINGS: - HDD SMART data shows generic flash disk detected (USB storage device) rather than traditional hard drive - Device driver list appears normal with no obvious corrupted or missing critical drivers - No Blue Screen of Death events detected in current session - Restore point was successfully created RECOMMENDATIONS: - Free up disk space on C: drive immediately (target minimum 20-25% free space) - Investigate recent app crashes - check Event Viewer for specific crash details and potentially uninstall/reinstall problematic applications - Attempt Windows System File Checker repair in Safe Mode or via command line with elevated privileges if SFC errors persist - Monitor system stability after disk cleanup STATUS: System operational but requires attention to storage capacity and system stability issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 118249956
- Customer
- James
- Phone
- (910) 836-4296
- Primary issue
- Custom Build Power But No Display
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69722
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69722 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.