Computer Warriors
Tickets/#69720

Ticket #69720

Colby · HP charging port repair

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
118249228
Customer
Colby
Phone
(573) 645-7228
Primary issue
HP charging port repair
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69720

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$124.95
Customer-facing summary:
Replace the damaged HP charging port and reassemble the device. Once the repair is completed, we will power on the laptop and perform post-repair testing to verify charging functionality and check for any additional issues.
Approval timestamp:
September 26, 2026 at 6:23 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $124.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The charging port has visible physical damage, and the laptop is currently not powering on. Because the device will not power on, we are unable to complete our normal hardware and software diagnostics at this time. The charging port will need to be repaired first so the laptop can be powered on and fully tested.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $124.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The charging port has visible physical damage, and the laptop is currently not powering on. Because the device will not power on, we are unable to complete our normal hardware and software diagnostics at this time. The charging port will need to be repaired first so the laptop can be powered on and fully tested.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69720
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.