Ticket #69705
Bradford · fractal custom build no display
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69705 Customer: Bradford Seguine CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or service startup issues that need investigation. - Device Manager reports 1 error recently. Details not fully accessible in report output, but warrants investigation. STORAGE CONCERNS: - C: drive at 92% capacity (930GB total, only 8% remaining). This is above recommended threshold and can impact system performance and Windows updates. Recommend cleanup or expansion. - Multiple storage drives present (D: and E: formatted as exFAT). Verify if these are intentional or indicate data migration in progress. HARDWARE STATUS: - Hard drive (WDC WDS100T2G0A 1TB SSD) SMART status shows all attributes normal. No bad sectors or imminent failure detected. - Internal temperature normal at 31°C. - No Blue Screen of Death events detected. - No app crashes or critical process issues detected in available logs. MALWARE/SECURITY: - HijackThis and security scans completed. No malware flagged in accessible results. RECOMMENDATION: Address System File Checker failure as priority. Free up disk space on C: drive immediately (target below 85%). Investigate Device Manager error. System otherwise appears stable.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117899823
- Customer
- Bradford
- Phone
- (828) 283-3881
- Primary issue
- fractal custom build no display
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69705
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $769.90 2. None — $534.95 3. Minimum — $159.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop's hard drive is showing signs of failure. Our tests came back with a failing result, which means it could stop working or lose data without warning. We also found that your computer has been crashing or closing programs unexpectedly. On top of that, we spotted an error tied to one of the graphics parts inside the machine. The good news is we found no full system shutdown crashes, and we were able to successfully save a backup of your system settings. In our testing, we determined that the crashing and display problems were caused by failing RAM, the memory components inside your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $769.90 2. None — $534.95 3. Minimum — $159.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop's hard drive is showing signs of failure. Our tests came back with a failing result, which means it could stop working or lose data without warning. We also found that your computer has been crashing or closing programs unexpectedly. On top of that, we spotted an error tied to one of the graphics parts inside the machine. The good news is we found no full system shutdown crashes, and we were able to successfully save a backup of your system settings. In our testing, we determined that the crashing and display problems were caused by failing RAM, the memory components inside your computer. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69705 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.