Computer Warriors
Tickets/#69699

Ticket #69699

Steve · Dell Desktop Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117873512
Customer
Steve
Phone
(516) 381-7830
Primary issue
Dell Desktop Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69699

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I will stop in to discuss

Received:
September 22, 2026 at 12:24 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$100.00
Customer-facing summary:
Your current desktop can't run Windows 11, so we can replace it with a different computer and move all your personal data over to the new one. We have refurbished options starting at $379.95 and new options starting at $529.95 that would work well as a replacement, and we encourage you to stop in and look at the choices before deciding on a specific unit. Moving your data over would cost an additional $100 on top of the price of the replacement computer.
Approval timestamp:
September 22, 2026 at 12:23 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $100.00
2. Minimum — $74.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your Dell desktop's power supply, the part that provides power to the computer, has failed. Because this is a special model made specifically for your Dell, we don't have a matching replacement on hand to test the rest of the computer's parts right now. Your computer also does not support Windows 11, and Windows 10 will be dropped from support later this year.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69699
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.