Ticket #69688
Wesley · Custom Build
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69688 Customer: Wesley Castillo Computer: BOWDEESNIPES CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file integrity problems that cannot be automatically repaired - Drive F:\ shows 0GB capacity - appears to be a FAT formatted drive with no accessible space or possible hardware issue - Recent app crash detected (1 crash logged) - review Event Viewer for crash details and affected application HARDWARE STATUS: - HDD SMART info normal: WDC WD10EZEX drive shows all attributes OK, no bad sectors detected, internal temperature 24C, load cycle count 3,441 (acceptable) - USB external drive detected (PNY USB 3.2.1 FD) - appears connected but SMART data unavailable (expected for USB devices) STORAGE: - C:\ drive: 464GB total, capacity status acceptable - D:\ drive: 931GB total, capacity status acceptable - E:\ drive: 57GB total, capacity status acceptable - No critical disk space warnings triggered OTHER FINDINGS: - System time sync completed - Restore point created successfully - Battery health check completed (system appears to be desktop, battery results not applicable) - No Blue Screen of Death events detected in logs - Drivers list populated with standard Windows drivers, no obvious corrupted or missing critical drivers RECOMMENDATION: Address System File Checker failure as priority. Run SFC /scannow in elevated command prompt or consider Windows repair/reset. Investigate drive F:\ to determine if it's a legitimate storage device or hardware error. Review recent app crash details in Event Viewer to identify affected application.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117759171
- Customer
- Wesley
- Phone
- (910) 441-5675
- Primary issue
- Custom Build
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69688
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69688 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.