Computer Warriors
Tickets/#69686

Ticket #69686

Eddie · HP General Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69686 (Eddie West) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service." This indicates a potential system integrity issue that requires manual investigation or repair. - Recent app crashes detected: 27 crashes recorded. This is elevated and suggests instability - recommend reviewing crash logs and checking for problematic applications. IMPORTANT ISSUES: - Low disk space on C: drive: Only 14% capacity remaining (approximately 66GB free on 474GB total). Recommend cleaning up unnecessary files or expanding storage soon to avoid performance degradation. HARDWARE STATUS: - Hard drive SMART status: Intel HBRPEKNX0202AH NVMe drive shows healthy status. No bad sectors, reallocated sectors, or uncorrectable errors detected. All SMART attributes within normal parameters. - Temperature: Drive operating at 28°C - normal range. POSITIVE FINDINGS: - No blue screen events detected. - Restore point created successfully. - System time synchronized. - No malware indicators flagged by HijackThis scan. RECOMMENDATION: Address the System File Checker failure and investigate the cause of the 27 recent app crashes. Clean up disk space on C: drive to maintain system performance. Consider running additional diagnostics on problematic applications if crashes continue.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117750675
Customer
Eddie
Phone
(910) 368-6688
Primary issue
HP General Diag
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69686

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$334.95
Customer-facing summary:
We'll replace your failing SSD, the drive that stores all your data, with a new one of the same storage size and copy all your current data over to it. We'll also upgrade your RAM from 12GB to 16GB, giving your laptop more ability to multitask and better overall performance. This can typically be completed within 24 hours of approval.
Approval timestamp:
September 22, 2026 at 11:21 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. Minimum — $294.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Device has a failing SSD and is running over 60% of the current RAM capacity.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69686
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.