Ticket #69677

Frank · cyberpower custom build cleaning

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 69677 Customer: Frank Ramos Computer: DEMIURGE CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential system file corruption or permissions issue that needs investigation - Recent app crashes detected (13 crashes) - suggests instability that may be related to software conflicts, driver issues, or system corruption NOTABLE FINDINGS: - HDD SMART information shows USB storage device detected but limited SMART data available - external/removable storage may have limited health monitoring - Storage configuration shows mixed file systems (C: NTFS at 930GB, D: FAT32 at 29GB) - D: drive FAT32 format is unusual for modern Windows setup and may indicate legacy storage or data partition RECOMMENDATIONS: - Investigate the 13 recent app crashes to identify pattern or common application - Attempt System File Checker repair in Safe Mode or use DISM if SFC continues to fail - Review D: drive usage and consider converting to NTFS if it contains active data - Run full malware scan if not already completed - Check Event Viewer for detailed crash and error logs All other diagnostic scans completed without reporting critical hardware failures or malware detections.

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos1/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 117633395
Customer: Frank
Phone: (570) 709-5514
Primary issue: cyberpower custom build cleaning
RepairShopr status: —
TechSuite report: Detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69677

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateOct 2, 2:35 PM

RepairShopr ticket status update requested: Quote Ready

options publishedOct 2, 2:35 PM

Repair Options Published to Customer Portal
1. Recommended — $1,222.35
2. None — $804.95
3. Minimum — $629.95
Customer notified:
No

update publishedOct 2, 2:35 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. We also found that your whole system has restarted itself unexpectedly at times, not just single programs closing. On a positive note, your main hard drive is healthy. Your storage drive is filling up — it's currently at 82% full. These crashes have been traced back to stability problems with your CPU, which is beginning to fail. A close look at your motherboard and other parts shows they have been exposed to insects, so there is a possibility this exposure may degrade your parts over time.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

options publishedOct 2, 2:34 PM

Repair Options Published to Customer Portal
1. Recommended — $1,222.35
2. None — $804.95
3. Minimum — $629.95
Customer notified:
No

update publishedOct 2, 2:34 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. We also found that your whole system has restarted itself unexpectedly at times, not just single programs closing. On a positive note, your main hard drive is healthy. Your storage drive is filling up — it's currently at 82% full. These crashes have been traced back to stability problems with your CPU, which is beginning to fail. A close look at your motherboard and other parts shows they have been exposed to insects, so there is a possibility this exposure may degrade your parts over time.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

status updateOct 2, 2:34 PM

Staff updated the customer phone for portal login (was ending 5544, now ending 5514).

options publishedOct 2, 2:34 PM

Repair Options Published to Customer Portal
1. Recommended — $1,222.35
2. None — $804.95
3. Minimum — $629.95
Customer notified:
No

update publishedOct 2, 2:34 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. We also found that your whole system has restarted itself unexpectedly at times, not just single programs closing. On a positive note, your main hard drive is healthy. Your storage drive is filling up — it's currently at 82% full. These crashes have been traced back to stability problems with your CPU, which is beginning to fail. A close look at your motherboard and other parts shows they have been exposed to insects, so there is a possibility this exposure may degrade your parts over time.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

options publishedOct 2, 2:27 PM

Repair Options Published to Customer Portal
1. Recommended — $0.00
Customer notified:
No

update publishedOct 2, 2:27 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been crashing or closing programs unexpectedly — we counted 13 of these over the past 30 days. We also found evidence that the whole system has restarted itself unexpectedly at times, rather than just a single program closing. On a positive note, your main hard drive is healthy. Your storage drive is also filling up — it's currently at 82% full. These crashes have been traced back to stability problems with your CPU that is beginning to fail.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No

techsuite reportSep 30, 1:38 PM

TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).

portal createdSep 15, 5:45 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69677
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.