Ticket #69674
Eric · Yeyian custom MB issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117627249
- Customer
- Eric
- Phone
- (910) 581-8370
- Primary issue
- Yeyian custom MB issue
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69674
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $344.95 Customer-facing summary: We can replace your current motherboard (the main board that connects all your computer's parts) with a new Gigabyte B650, which works with all of your existing components and is a step up from your current Prime A620 board. After installing it, we'll test all of your components in the new board to make sure everything is working properly. Approval timestamp: October 2, 2026 at 6:27 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $344.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we opened up your computer, we found that the main problem is with the motherboard, which is the main board that connects all the parts of your computer together. We tested your other parts in other computers and they all work fine. We tried reattaching the small battery module on the board (the CMOS module) that helps store your computer's settings, but this did not fix the issue. Replacing the motherboard is the best way to get your computer working again. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $344.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we opened up your computer, we found that the main problem is with the motherboard, which is the main board that connects all the parts of your computer together. We tested your other parts in other computers and they all work fine. We tried reattaching the small battery module on the board (the CMOS module) that helps store your computer's settings, but this did not fix the issue. Replacing the motherboard is the best way to get your computer working again. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69674 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.