Ticket #69663
Ashley · Custom Build Wi-Fi Card Simple Part Replacement
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69663 (Ashley Jordan) CRITICAL ISSUES: - Storage critically low: C: drive has only 1% remaining capacity (928GB total). This will cause system instability, prevent updates, and impact performance. - Recent app crashes: 33 crashes detected. This indicates potential software conflicts, driver issues, or insufficient disk space triggering failures. - System File Checker failed: Windows Resource Protection could not start the repair service. This suggests potential system file corruption or permission issues that should be investigated further. NOTABLE FINDINGS: - Secondary drives present: D: drive (59GB exFAT) and E: drive (0GB FAT) detected. E: drive showing no capacity may indicate a problem. - Anti-Cheat Expert drivers installed: ACE-BASE and ACE-GAME drivers found. These are legitimate but can sometimes cause compatibility issues if outdated. RECOMMENDATIONS: - Immediate action needed: Free up disk space on C: drive. Delete unnecessary files, move data to D: drive, or perform cleanup operations. Target minimum 15-20% free space. - Investigate app crashes: Once disk space is resolved, monitor for recurring crashes. If they continue, check for driver updates or conflicting software. - Run System File Checker repair: Attempt SFC scan again with elevated privileges after freeing disk space. - Check E: drive status: Verify if E: drive is functioning properly or if it's a failed/disconnected drive.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117604063
- Customer
- Ashley
- Phone
- (910) 599-8042
- Primary issue
- Custom Build Wi-Fi Card Simple Part Replacement
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69663
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69663 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.