Ticket #69657
Jerome · HP Desktop Phishing scam cleanup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69657 Customer: Jerome Lipka CRITICAL ISSUES DETECTED: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service issues - HD Capacity Critical: 0% remaining on C: drive (237GB total) - drive is completely full, will cause system instability and prevent updates - Recent App Crashes: 7 crashes detected - indicates potential software conflicts or system resource exhaustion NOTABLE FINDINGS: - PNY USB 3.2 device detected in SMART scan - external drive connected during diagnostics - Multiple storage drives present (C:, D:, E:, F:) with E: drive (57GB exFAT) showing available space - may be used for temporary file relocation RECOMMENDATIONS: - Immediately free up disk space on C: drive - delete temporary files, old backups, or move data to external storage to reach minimum 15-20% free space - Investigate app crashes once disk space is freed - crashes may be secondary to storage pressure - Attempt System File Checker scan again after freeing disk space to repair any corrupted system files - Monitor system stability after remediation No malware detected. No BSOD events found. No critical hardware failures detected.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117542055
- Customer
- Jerome
- Phone
- (910) 796-1252
- Primary issue
- HP Desktop Phishing scam cleanup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69657
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop doesn't have any actual malware or viruses. What's happening is that a website was accidentally given permission to send notification pop-ups, and those are showing up as spam. These prompts are often disguised as "Click to continue" buttons designed to trick you into allowing them. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69657 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.