Ticket #69655

Phoebe · MacBook Air Display Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 117537752
Customer: Phoebe
Phone: (910) 297-1061
Primary issue: MacBook Air Display Issues
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69655

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 17, 10:22 AM

RepairShopr ticket status update requested: Customer Reply

approvalSep 17, 10:22 AM

Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$414.95
Customer-facing summary:
We can send your MacBook Air to our screen repair specialist to replace just the broken LCD panel (the screen itself). This option takes longer, about 2-4 weeks, to allow time for shipping the device out and back, but it costs much less.
Approval timestamp:
September 17, 2026 at 10:22 AM EDT
Next recommended RepairShopr status:
Customer Reply

status updateSep 16, 5:47 PM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 16, 5:47 PM

Repair Options Published to Customer Portal
1. Recommended — $414.95
2. Minimum — $749.95
Customer notified:
No

update publishedSep 16, 5:47 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MacBook Air's screen is physically broken. We connected the laptop to an external monitor to keep testing, and everything else checked out fine with no issues found.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 14, 4:22 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69655
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.