Computer Warriors
Tickets/#69654

Ticket #69654

Joel · Lenovo - BSOD/Bitlocker

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117536099
Customer
Joel
Phone
(704) 654-9457
Primary issue
Lenovo - BSOD/Bitlocker
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69654

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $0.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joel, this is Anthony from The Computer Warriors. I have completed my checks on the unit and can confirm the internal SSD has some intermittent issues staying connected when testing it on an external machine. So I believe this drive has some intermittent issues and showing early signs of failure. We installed a new drive into the machine to run all of our tests to check the rest of the features of the laptop and found no other outstanding issues with the machine. We can see the data on your device and we can backup 110GB worth of data from the machine, and there looks to be about 20GB in the cloud in Microsoft OneDrive. This would be Documents, Pictures, Music, Videos, Downloads, but would not include programs or applications like Word/Excel/Power, Quickbooks/Quicken, or any other software you may have installed. It would include files created or manipulated with those programs, but you would need to reinstall the applications in order to open and manipulate the files. Below is an option for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $0.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joel, this is Anthony from The Computer Warriors. I have completed my checks on the unit and can confirm the internal SSD has some intermittent issues staying connected when testing it on an external machine. So I believe this drive has some intermittent issues and showing early signs of failure. We installed a new drive into the machine to run all of our tests to check the rest of the features of the laptop and found no other outstanding issues with the machine. We can see the data on your device and we can backup 110GB worth of data from the machine, and there looks to be about 20GB in the cloud in Microsoft OneDrive. This would be Documents, Pictures, Music, Videos, Downloads, but would not include programs or applications like Word/Excel/Power, Quickbooks/Quicken, or any other software you may have installed. It would include files created or manipulated with those programs, but you would need to reinstall the applications in order to open and manipulate the files. Below is an option for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $0.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joel, this is Anthony from The Computer Warriors. I have completed my checks on the unit and can confirm the internal SSD has some intermittent issues staying connected when testing it on an external machine. So I believe this drive has some intermittent issues and showing early signs of failure. We installed a new drive into the machine to run all of our tests to check the rest of the features of the laptop and found no other outstanding issues with the machine. We can see the data on your device and we can backup 110GB worth of data from the machine, and there looks to be about 20GB in the cloud in Microsoft OneDrive. This would be Documents, Pictures, Music, Videos, Downloads, but would not include programs or applications like Word/Excel/Power, Quickbooks/Quicken, or any other software you may have installed. It would include files created or manipulated with those programs, but you would need to reinstall the applications in order to open and manipulate the files. Below is an option for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $0.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Joel, this is Anthony from The Computer Warriors. I have completed my checks on the unit and can confirm the internal SSD has some intermittent issues staying connected when testing it on an external machine. So I believe this drive has some intermittent issues and showing early signs of failure. We installed a new drive into the machine to run all of our tests to check the rest of the features of the laptop and found no other outstanding issues with the machine. We can see the data on your device and we can backup 110GB worth of data from the machine, and there looks to be about 20GB in the cloud in Microsoft OneDrive. This would be Documents, Pictures, Music, Videos, Downloads, but would not include programs or applications like Word/Excel/Power, Quickbooks/Quicken, or any other software you may have installed. It would include files created or manipulated with those programs, but you would need to reinstall the applications in order to open and manipulate the files. Below is an option for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69654
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.