Computer Warriors
Tickets/#69644

Ticket #69644

Joe Lehman · Victus Desktop Virus Scan

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69644 (Joe Lehman) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system integrity issues or WRP service corruption. - Storage critically low: E:\ drive shows 0GB capacity remaining (100% full). This requires immediate attention as it will cause system instability and prevent normal operations. - HD Capacity shows 0% remaining overall, indicating severe storage constraint across the system. NOTABLE FINDINGS: - USB storage device detected (PNY USB 3.2.1 FD) - SMART information shows no readable attributes, which is typical for USB flash drives but worth noting if this is the primary storage being diagnosed. - Restore point creation completed successfully. - System time synchronized. RECOMMENDATION: Prioritize freeing up disk space on E:\ drive immediately. Investigate System File Checker failure and consider running repairs in Safe Mode or using DISM tools. After resolving storage issues, re-run System File Checker to verify system file integrity.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117515240
Customer
Joe Lehman
Phone
(703) 859-0363
Primary issue
Victus Desktop Virus Scan
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69644

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$85.00
Customer-facing summary:
We'll do a system tune-up on your desktop: removing junk programs that could be causing issues, and making sure everything is fully up to date and secure. If approved, this will be completed within 24 hours of your approval.
Approval timestamp:
September 16, 2026 at 4:58 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $85.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your desktop is not showing any signs of crashing or freezing, and we didn't find any history of unexpected full shutdowns that can sometimes point to bigger problems. Your main drive looks to be in good working order, and overall this scan didn't turn up anything concerning with your desktop's day-to-day performance. We did not find any true viruses or malware, but we did find several junk programs on your desktop. These junk programs can often be used to send you notifications with fake antivirus ads to try to make you think you're infected when you're not.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  6. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 6 metric row(s).
  7. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69644
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.