Ticket #69641
Quinn · Custom Build Power Surge General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69641 Customer: Quinn Schider CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires investigation. - HD Capacity critical: 0% remaining space on E:\ drive (FAT formatted). Drive is completely full and non-functional. - Recent App Crashes: 98 crashes recorded. Significant instability requiring investigation into crash logs and affected applications. - USB storage device detected: PNY USB 3.2 FD connected (identified in SMART info). Verify if this is customer's intended device or unknown hardware. FINDINGS REQUIRING ATTENTION: - HDD SMART data incomplete: View HDD SMART Info tool returned minimal/incomplete SMART attributes. Unable to fully assess hard drive health status. Recommend running dedicated drive diagnostics. - Restore point creation status unclear from report output. RECOMMENDATIONS: - Run full hard drive diagnostic on primary drives (C: and D:) to assess SMART status and sector integrity - Clear space on E:\ drive or format if not in use - Review recent application crash logs to identify pattern or problematic software - Attempt Windows Resource Protection repair via Safe Mode or recovery environment - Verify unknown USB device with customer No malware detected by HijackThis or other security scans. No BSOD events found in logs.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117509128
- Customer
- Quinn
- Phone
- (503) 799-4448
- Primary issue
- Custom Build Power Surge General Diag
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69641
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $239.95 Customer-facing summary: We'll replace the failed power supply with a new one from our stock so your computer runs again, and while we're inside the case we'll also give the system a good dusting. If approved, the device will be put into our repair queue and the work completed within 48 hours. Approval timestamp: September 16, 2026 at 3:12 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $239.95 2. None — $0.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer's power supply has failed. We connected a test power supply to check the rest of your computer, and everything else works fine — we found no other issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69641 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.