Computer Warriors
Tickets/#69629

Ticket #69629

Dennis · Legion Crashing black screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117425117
Customer
Dennis
Phone
(973) 722-5501
Primary issue
Legion Crashing black screen
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69629

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $699.95
2. Minimum — $624.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our scans show the black screen crashes were caused by a problem with the software that controls your graphics (called a graphics driver), which had become corrupted. That corruption was traced back to instability in your processor (CPU), and this instability is affecting the rest of the software that runs your computer. Your graphics card (GPU), RAM (memory), and storage drives are all working fine. Once the processor issue is fixed, we'll need to reset your operating system, the core software that runs your computer.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $699.95
2. Minimum — $624.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our scans show the black screen crashes were caused by a problem with the software that controls your graphics (called a graphics driver), which had become corrupted. That corruption was traced back to instability in your processor (CPU), and this instability is affecting the rest of the software that runs your computer. Your graphics card (GPU), RAM (memory), and storage drives are all working fine. Once the processor issue is fixed, we'll need to reset your operating system, the core software that runs your computer.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69629
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.