Computer Warriors
Tickets/#69627

Ticket #69627

Jian · Desktop Sudden Power Off

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117398527
Customer
Jian
Phone
(910) 262-9531
Primary issue
Desktop Sudden Power Off
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69627

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$0.00
Customer-facing summary:
If you decide not to move forward with any repair, we will put your desktop back together and return it to you exactly as it was brought in. If you'd rather not keep the machine at all, we can remove the storage drive (which holds your personal files) and give that to you, then recycle the rest of the computer. Just text us a follow-up to let us know whether you'd like to pick up the device or have it recycled.
Approval timestamp:
September 16, 2026 at 12:19 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $539.90
2. None — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your desktop's processor and motherboard have both failed. We tested this by putting a known working processor into your system, which still would not turn on, and by putting your processor into one of our test motherboards, which also would not power on. This confirms both parts are bad. The rest of your components — the processor, memory, graphics card, power supply, and storage drive — all tested fine and worked properly on our test bench with the same known good processor and motherboard that was used to test your system.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69627
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.