Ticket #69625
Alexis · Custom build resolution error
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69625 (Alexis) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file integrity issues that cannot be automatically remediated. - Device Manager reports 1 error - specific hardware device has a problem that needs investigation. IMPORTANT ISSUES: - Low disk space on C: drive - only 12% remaining capacity (476GB total with ~57GB free). This can impact system performance and Windows updates. Recommend cleanup or expansion. - SMART data unavailable - "View HDD SMART Info" returned no driver information, preventing full hard drive health assessment. Cannot confirm drive reliability status. NOTABLE FINDINGS: - Restore point creation completed successfully. - No malware detected by HijackThis scan. - No Blue Screen of Death events found in system logs. - No application crashes detected. RECOMMENDATION: Investigate Device Manager error to identify failing hardware. Address low C: drive space urgently. Attempt to restore SMART monitoring capability to assess drive health. Consider running System File Checker from Safe Mode if Resource Protection remains unavailable in normal mode.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117397000
- Customer
- Alexis
- Phone
- (678) 497-5620
- Primary issue
- Custom build resolution error
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69625
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: None Approved price: $130.00 Customer-facing summary: Install the customer-provided RTX 5060 Ti and complete all necessary NVIDIA driver updates, along with a full system tune-up. We will clean up broken and unnecessary startup items, address Windows system-file and service issues, install available motherboard and device updates, optimize system performance, and upgrade the computer from Windows 10 to Windows 11. Final testing will be performed to verify graphics performance, system stability, and overall operation. Approval timestamp: September 27, 2026 at 2:12 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. None — $130.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your original graphics card, an NVIDIA GeForce RTX 3060, is not working correctly. Your computer will still show a picture through it, but the resolution is limited and the screen shows visual distortion during startup. Installing or updating the graphics card software did not fix the problem. Our testing confirms the graphics card itself is failing and has been shut off automatically by Windows because it is not working properly. We tested your computer with a customer-provided RTX 5060 Ti graphics card instead, and video output and resolution returned to normal, confirming the original RTX 3060 is causing the display problem. The rest of your system is in good shape, with an Intel Core i7-9700F processor, 16GB of RAM, and a healthy 512GB Intel SSD. We also recommend software maintenance: we recorded 22 application crashes across 11 different programs, a built-in Windows repair tool could not start, and there are broken leftover entries from programs that no longer run correctly on startup. Your computer is currently running Windows 10 and is capable of being upgraded to Windows 11. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69625 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.