Ticket #69621
David · Lenovo Wiping Issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69621 Customer: David Oller CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This may indicate system integrity issues that cannot be auto-repaired. - Low disk space on C: drive - Only 12% capacity remaining (approximately 56GB free on 464GB total). Recommend freeing space to prevent system slowdowns and potential failures. HARDWARE STATUS: - SSD health normal - Samsung SSD 860 EVO showing all SMART attributes within acceptable ranges. No bad sectors or critical errors detected. Temperature at 29C (normal). - No hard drive errors detected by testing tools. - Battery health check completed (result data not fully readable in report). OTHER FINDINGS: - No Blue Screen of Death events found in system logs. - No application crashes detected. - System time synchronized successfully. - Restore point created successfully. - Device Manager scan completed without critical hardware errors. - All installed drivers appear to be present and accounted for. RECOMMENDATION: Address the low disk space issue promptly as primary action. Investigate why System File Checker cannot start - may require Windows repair or reinstallation. Consider running full malware scan if customer reports performance issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117381606
- Customer
- David
- Phone
- (203) 912-5578
- Primary issue
- Lenovo Wiping Issue
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69621
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $299.95 2. Minimum — $110.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the issue is the system uses a standard hard drive. The hard drive does pass all the tests we can run on it, but it could be apart of the issue of it not resetting correctly as the drive may not be able to read/write data to and from itself consistently and causing the crash you were having. With this being a possible cause of the issue, we would recommend if you wanted to have this unit fixed and be in good condition for speed and responsiveness, we would recommend installing a SSD instead of reusing the hard drive that came in it. Below are two options for repair of this device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $299.95 2. Minimum — $110.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello David, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the issue is the system uses a standard hard drive. The hard drive does pass all the tests we can run on it, but it could be apart of the issue of it not resetting correctly as the drive may not be able to read/write data to and from itself consistently and causing the crash you were having. With this being a possible cause of the issue, we would recommend if you wanted to have this unit fixed and be in good condition for speed and responsiveness, we would recommend installing a SSD instead of reusing the hard drive that came in it. Below are two options for repair of this device. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69621 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.