Ticket #69619
Will · Lenovo Screen Repair
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR WILL PROCTOR - TICKET 69619 CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or protection service malfunction. - Low disk space on C: drive - only 14% capacity remaining (approximately 133GB free of 951GB). This is approaching critical threshold and may impact system performance and updates. - Recent app crashes detected - 12 crashes recorded. Investigate crash logs for patterns or specific problematic applications. FINDINGS: - USB flash drive detected as Disk 1 (Generic Flash Disk). SMART data shows no attributes available for this device, which is normal for USB storage. - All other diagnostic scans completed without notable errors or malware detections. - Drivers appear current and properly loaded. - No Blue Screen of Death events detected in available logs. RECOMMENDATIONS: - Free up disk space on C: drive immediately. Target minimum 20-25% free space (approximately 190-240GB). - Investigate the 12 recent application crashes - review Event Viewer for specific crash details and affected applications. - Run System File Checker again when Windows Resource Protection service is restored, or attempt repair from Safe Mode. - Monitor system stability after disk cleanup and potential service repairs.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117378570
- Customer
- Will
- Phone
- +1 (828) 553-6275
- Primary issue
- Lenovo Screen Repair
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69619
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $744.95 Customer-facing summary: We'll replace your Lenovo's broken screen with a new LCD screen. We also noticed a couple of minor dents on the side of the palmrest area — these are purely cosmetic, and we can try to work them back into shape during the repair. If you approve this, the part will take 3-5 business days to arrive, and once it's here, we'll install it and test it within 48 hours. Approval timestamp: September 15, 2026 at 8:32 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $744.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your screen is broken and needs to be replaced. We checked the rest of the laptop and confirmed there are no other major issues. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69619 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.