Ticket #69607

Martha · Dell Broken PC Charger Port

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 117306878
Customer: Martha
Phone: (910) 431-2363
Primary issue: Dell Broken PC Charger Port
RepairShopr status: —
TechSuite report: Not detected
Approval: Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69607

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 14, 4:13 PM

RepairShopr ticket status update requested: Customer Reply

approvalSep 14, 4:13 PM

Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$134.95
Customer-facing summary:
We would replace the charging port to fix the damaged port, but not replace the palmrest. This would be the minimum the unit would need to get back into a working space. After this is completed, we would run the rest of our tests and then report back with out issues if they are found as we outlined int he above note section. The part would take 3 to 5 business days to arrive.
Approval timestamp:
September 14, 2026 at 4:13 PM EDT
Next recommended RepairShopr status:
Customer Reply

status updateSep 14, 3:43 PM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 14, 3:43 PM

Repair Options Published to Customer Portal
1. Recommended — $284.95
2. Minimum — $134.95
Customer notified:
No

update publishedSep 14, 3:43 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Martha, this is Anthony from The Computer Warriors. I have completed the checks I could complete on your device due to the charging port being damaged. Upon my physical inspection we found the palm-rest is also damaged and has a crack running through it. This is the portion of the computer that houses the keyboard and mouse, and is also a major structural point of the laptop. Since the unit cannot charge up and we cannot run our full suite of tests, the repair options listed below are if these are the ONLY things needed to be fixed on the unit. If you approve any repair options and we find other issues we will make you aware of those issues, and give you an update quote. You would then have the option to choose to only continue with the previous repairs approved, approve the new quotes with new repair options, or stop all repairs at choose to pivot to replacing the device. Below are options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedSep 14, 3:42 PM

Repair Options Published to Customer Portal
1. Recommended — $284.95
2. Minimum — $134.95
Customer notified:
No

update publishedSep 14, 3:42 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Martha, this is Anthony from The Computer Warriors. I have completed the checks I could complete on your device due to the charging port being damaged. Upon my physical inspection we found the palm-rest is also damaged and has a crack running through it. This is the portion of the computer that houses the keyboard and mouse, and is also a major structural point of the laptop. Since the unit cannot charge up and we cannot run our full suite of tests, the repair options listed below are if these are the ONLY things needed to be fixed on the unit. If you approve any repair options and we find other issues we will make you aware of those issues, and give you an update quote. You would then have the option to choose to only continue with the previous repairs approved, approve the new quotes with new repair options, or stop all repairs at choose to pivot to replacing the device. Below are options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedSep 14, 3:42 PM

Repair Options Published to Customer Portal
1. Recommended — $284.95
2. Minimum — $134.95
Customer notified:
No

update publishedSep 14, 3:42 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Martha, this is Anthony from The Computer Warriors. I have completed the checks I could complete on your device due to the charging port being damaged. Upon my physical inspection we found the palm-rest is also damaged and has a crack running through it. This is the portion of the computer that houses the keyboard and mouse, and is also a major structural point of the laptop. Since the unit cannot charge up and we cannot run our full suite of tests, the repair options listed below are if these are the ONLY things needed to be fixed on the unit. If you approve any repair options and we find other issues we will make you aware of those issues, and give you an update quote. You would then have the option to choose to only continue with the previous repairs approved, approve the new quotes with new repair options, or stop all repairs at choose to pivot to replacing the device. Below are options for repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 10, 2:38 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69607
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.