Ticket #69606
Sara · Desktop Thermal Cleaning and New Fans
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69606 (Sara Spencer) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - HD Capacity Critical: E:\ drive shows 0GB remaining (100% full). This requires immediate attention as it can cause system instability and prevent normal operations. - Recent App Crashes: 5 crashes detected. Review application error logs to identify problematic software. OUT OF ORDINARY FINDINGS: - HDD SMART data incomplete: View HDD SMART Info tool returned minimal data, suggesting the primary drive may not be reporting SMART status properly. Recommend running dedicated drive diagnostics. - Storage configuration unusual: E:\ drive (FAT format, 0GB capacity) appears to be misconfigured or corrupted. Verify drive status and consider reformatting or replacement. RECOMMENDATIONS: - Clear space from E:\ drive immediately or investigate if drive needs replacement - Run full hard drive diagnostic separate from SMART check - Investigate the 5 recent app crashes to identify unstable applications - Attempt to repair system files using alternative methods if WRP cannot be restored - Check Device Manager for any hardware errors or unknown devices All other diagnostics completed without obvious critical errors.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117306301
- Customer
- Sara
- Phone
- (910) 617-9406
- Primary issue
- Desktop Thermal Cleaning and New Fans
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69606
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- options published
Repair Options Published to Customer Portal 1. None — $324.90 2. None — $309.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Approved Customer-facing diagnostic summary: Your desktop is overheating because the pump in your liquid cooler is failing. We also confirmed that one of the front case fans has seized up due to a bad bearing. Because of the way the fans are wired together, all 4 case fans need to be replaced at the same time in order for them to work correctly. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: None Approved price: $309.95 Customer-facing summary: We'll replace the failed cooling parts in your desktop with new fans and a new liquid cooler, without lights or RGB. If approved, the parts will take 3-5 business days to arrive, then be installed and tested within 48 hours of arrival. There's no functional difference between the two quoted options, only appearance and lighting based on preference. Approval timestamp: September 15, 2026 at 12:30 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. None — $324.90 2. None — $309.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop is overheating because the pump in your liquid cooler is failing. We also confirmed that one of the front case fans has seized up due to a bad bearing. Because of the way the fans are wired together, all 4 case fans need to be replaced at the same time in order for them to work correctly. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69606 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.