Ticket #69603
Eric · Lenovo diagnostics
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69603 Customer: Eric Blahut CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Low disk space on C: drive: Only 8% remaining capacity (475GB total). This is below recommended threshold and can impact system performance and updates. NOTABLE FINDINGS: - Recent application crashes detected: 2 crashes recorded in event logs. - View HDD SMART Info: No drivers found on system - unable to retrieve drive health status. Recommend manual SMART check via alternative method to verify drive integrity. - Drivers list retrieved successfully with no obvious corruption flags detected. RECOMMENDATION: Address the System File Checker service failure and low C: drive capacity as priorities. Investigate the 2 recent app crashes to determine if they are related to disk space constraints. Attempt manual SMART diagnostics to verify hard drive health since automatic retrieval failed.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117297439
- Customer
- Eric
- Phone
- (518) 573-6588
- Primary issue
- Lenovo diagnostics
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69603
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $134.95 Customer-facing summary: We can perform a system tune-up to address the crashes your laptop has been experiencing, and replace your charging cord with a new one from Lenovo so your laptop charges properly. Approval timestamp: September 26, 2026 at 2:14 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $134.95 2. Minimum — $49.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your Lenovo laptop has been closing programs unexpectedly — we found 2 of these crashes over the past month. On the bright side, your storage drive shows no signs of failing, and your battery is still holding a strong, healthy charge. We did find that your charging cable has a bent pin, which is keeping your laptop from charging properly. This forces the computer into a constant low power mode that dims the screen. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69603 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.