Ticket #69596
Alec · Custom Build Booting Issues and Simple Part Install
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69596 (Alec Hill) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file integrity problems or WRP service corruption - Recent app crashes: 71 crashes detected - unusually high crash frequency suggests systemic stability issues - Storage critical: F:\ drive shows 0GB capacity (possible formatting error or detection issue) HARDWARE STATUS: - HDD SMART check passed: WDC WD40EFZX-68AWUN0 (4TB) shows all attributes normal, no bad sectors detected, drive temperature nominal at 27°C - Load cycle count elevated at 50,775 but within acceptable range for drive age SYSTEM STATUS: - No Blue Screen of Death events detected - No malware indicators found in HijackThis or security scans - Time sync completed successfully - Restore point created successfully RECOMMENDATIONS: - Investigate cause of 71 recent app crashes - check Event Viewer for error patterns - Run SFC /scannow from elevated command prompt to attempt WRP repair - Verify F:\ drive status - may need reformatting or cable check - Monitor system stability after repairs; consider checking for conflicting drivers or software All other diagnostics completed without critical findings.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117290772
- Customer
- Alec
- Phone
- (503) 807-0890
- Primary issue
- Custom Build Booting Issues and Simple Part Install
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69596
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69596 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.