Ticket #69587
Kevin · Custom Build Background General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117235930
- Customer
- Kevin
- Phone
- (843) 300-2771
- Primary issue
- Custom Build Background General Diag
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69587
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: When I come to pick up my PC, is there any way that I may also have the bad SSD please? I will try and file a warranty claim on it with TeamGroup. Thank you, Kevin Received: September 14, 2026 at 4:48 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $459.95 Customer-facing summary: We can install a new 1TB Crucial NVMe SSD and reinstall Windows 11 and get all drivers and updates completed on the machine. We would also then attempt to save personal files from the old drive if you want/need them. This would be documents, pictures, music, videos, but does not include programs or applications. So you would need to re-download any games or programs you were using, and sign back into any online accounts. Approval timestamp: September 14, 2026 at 4:39 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $459.95 2. Recommended — $579.95 3. Minimum — $359.95 4. None — $479.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, we have tested your system and found the 1TB TeamGroup SATA SSD has bad blocks on the drive, which has caused the issue you are having. When the drive has bad blocks like this, it may continue to work until certain workloads are run on the unit. When those workloads are ran, like certain games or intensive tasks, it can start to show the issues as it is attempting to read/write to and from those bad blocks. We tested the rest of your system and all other hardware is in good shape. With the drive being in such shape, we may or may not be able to salvage your personal files. Below will be options for repair with and without data, depending on if you need/want the data from the drive or if it can even be gotten. If it cannot be gotten due to how bad the drive is, then we would pivot to one of the options listed below without a data transfer. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $459.95 2. Recommended — $579.95 3. Minimum — $359.95 4. None — $479.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, we have tested your system and found the 1TB TeamGroup SATA SSD has bad blocks on the drive, which has caused the issue you are having. When the drive has bad blocks like this, it may continue to work until certain workloads are run on the unit. When those workloads are ran, like certain games or intensive tasks, it can start to show the issues as it is attempting to read/write to and from those bad blocks. We tested the rest of your system and all other hardware is in good shape. With the drive being in such shape, we may or may not be able to salvage your personal files. Below will be options for repair with and without data, depending on if you need/want the data from the drive or if it can even be gotten. If it cannot be gotten due to how bad the drive is, then we would pivot to one of the options listed below without a data transfer. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $459.95 2. Recommended — $579.95 3. Minimum — $359.95 4. None — $479.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, we have tested your system and found the 1TB TeamGroup SATA SSD has bad blocks on the drive, which has caused the issue you are having. When the drive has bad blocks like this, it may continue to work until certain workloads are run on the unit. When those workloads are ran, like certain games or intensive tasks, it can start to show the issues as it is attempting to read/write to and from those bad blocks. We tested the rest of your system and all other hardware is in good shape. With the drive being in such shape, we may or may not be able to salvage your personal files. Below will be options for repair with and without data, depending on if you need/want the data from the drive or if it can even be gotten. If it cannot be gotten due to how bad the drive is, then we would pivot to one of the options listed below without a data transfer. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $459.95 2. Recommended — $579.95 3. Minimum — $359.95 4. None — $479.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kevin, we have tested your system and found the 1TB TeamGroup SATA SSD has bad blocks on the drive, which has caused the issue you are having. When the drive has bad blocks like this, it may continue to work until certain workloads are run on the unit. When those workloads are ran, like certain games or intensive tasks, it can start to show the issues as it is attempting to read/write to and from those bad blocks. We tested the rest of your system and all other hardware is in good shape. With the drive being in such shape, we may or may not be able to salvage your personal files. Below will be options for repair with and without data, depending on if you need/want the data from the drive or if it can even be gotten. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69587 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.