Ticket #69584
Mark · Laptop Needs Recovery / General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69584 (Mark Stafford) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically remediated. - Storage critically low: C: drive has only 12% capacity remaining (approximately 112GB free of 930GB). This is below recommended thresholds and may impact system performance and Windows updates. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to retrieve hard drive health status. Recommend manual SMART check or alternative diagnostics tool. - Restore point creation status unclear from report output - verify successful backup before any major changes. AREAS WITH INCOMPLETE DATA: - Most diagnostic tool outputs returned CSS/styling code instead of readable results (Sync System Time, Test HDD for Issues, Check Battery Health, Check for Blue Screens, Check for App Crashes, Check Device Manager, List Startup Applications, List Installed Apps, HijackThis, ProcessHawk). This suggests a reporting system issue rather than actual system problems. RECOMMENDATION: Address the low disk space immediately by removing unnecessary files or programs. Attempt to run System File Checker again or use DISM to repair system files. Re-run diagnostics with corrected reporting to get clear visibility on actual system status.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117234158
- Customer
- Mark
- Phone
- (910) 539-1974
- Primary issue
- Laptop Needs Recovery / General Diag
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69584
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $399.95 Customer-facing summary: We can install a new Crucial 1TB NVMe SSD and reinstall Windows 11 with all driver and software updates for Windows 11. This would be if no data can be salvaged from the old drive or if you do not need/want any of the data from the old drive. Approval timestamp: September 14, 2026 at 4:18 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $499.95 2. Recommended — $579.95 3. Minimum — $399.95 4. None — $499.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Mark, this is Anthony from The Computer Warriors. I have completed my checks on the AUS laptop that was dropped off with booting issues from a crash. During our testing we have found that the system has a possibly failing Western Digital Green SSD. The reason we say possibly is during our testing the drive has dropped out during the tests, and then we would have to start over and attempt to re-run them. When this happens, we would need to shut the machine down and attempt to boot it back up and the drive would no longer show up in BIOS. After a few more attempts, the drive would magically show back up and then we'd attempt the tests again. It did complete the tests we run once, and it said "Passed" but then the system would not show the drive in the BIOS. So we really believe this drive is intermittently failing and should be replaced. We installed a new test drive in the system to run all the rest of our tests, and all other hardware in the system passed the tests without issues. Below are options for repair of the unit. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $499.95 2. Recommended — $579.95 3. Minimum — $399.95 4. None — $499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Mark, this is Anthony from The Computer Warriors. I have completed my checks on the AUS laptop that was dropped off with booting issues from a crash. During our testing we have found that the system has a possibly failing Western Digital Green SSD. The reason we say possibly is during our testing the drive has dropped out during the tests, and then we would have to start over and attempt to re-run them. When this happens, we would need to shut the machine down and attempt to boot it back up and the drive would no longer show up in BIOS. After a few more attempts, the drive would magically show back up and then we'd attempt the tests again. It did complete the tests we run once, and it said "Passed" but then the system would not show the drive in the BIOS. So we really believe this drive is intermittently failing and should be replaced. We installed a new test drive in the system to run all the rest of our tests, and all other hardware in the system passed the tests without issues. Below are options for repair of the unit. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $499.95 2. Recommended — $579.95 3. Minimum — $399.95 4. None — $499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Mark, this is Anthony from The Computer Warriors. I have completed my checks on the AUS laptop that was dropped off with booting issues from a crash. During our testing we have found that the system has a possibly failing Western Digital Green SSD. The reason we say possibly is during our testing the drive has dropped out during the tests, and then we would have to start over and attempt to re-run them. When this happens, we would need to shut the machine down and attempt to boot it back up and the drive would no longer show up in BIOS. After a few more attempts, the drive would magically show back up and then we'd attempt the tests again. It did complete the tests we run once, and it said "Passed" but then the system would not show the drive in the BIOS. So we really believe this drive is intermittently failing and should be replaced. We installed a new test drive in the system to run all the rest of our tests, and all other hardware in the system passed the tests without issues. Below are options for repair of the unit. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $499.95 2. Recommended — $579.95 3. Minimum — $399.95 4. None — $499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Mark, this is Anthony from The Computer Warriors. I have completed my checks on the AUS laptop that was dropped off with booting issues from a crash. During our testing we have found that the system has a possibly failing Western Digital Green SSD. The reason we say possibly is during our testing the drive has dropped out during the tests, and then we would have to start over and attempt to re-run them. When this happens, we would need to shut the machine down and attempt to boot it back up and the drive would not longer show up in BIOS. After a few more attempts, the drive would magically show back up and then we'd attempt the tests again. It did complete the tests we run once, and it said "Passed" but then the system would not show the drive in the BIOS. So we really believe this drive is intermittently failing and should be replaced. We installed a new test drive in the system to run all the rest of our tests, and all other hardware in the system passed the tests without issues. Below are options for repair of the unit. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $499.95 2. Recommended — $579.95 3. Minimum — $399.95 4. None — $499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Mark, this is Anthony from The Computer Warriors. I have completed my checks on the AUS laptop that was dropped off with booting issues from a crash. During our testing we have found that the system has a possibly failing Western Digital Green SSD. The reason we say possibly is during our testing the drive has dropped out during the tests, and then we would have to start over and attempt to re-run them. When this happens, we would need to shut the machine down and attempt to boot it back up and the drive would not longer show up in BIOS. After a few more attempts, the drive would magically show back up and then we'd attempt the tests again. It did complete the tests we run once, and it said "Passed" but then the system would not show the drive in the BIOS. So we really believe this drive is intermittently failing and should be replaced. We installed a new test drive in the system to run all the rest of our tests, and all other hardware in the system passed the tests without issues. Below are options for repair of the unit. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69584 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.