Ticket #69577
Ethan · Custom Build Upgrades and General Diag
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69577 (Ethan Zohne) CRITICAL ISSUES: - System File Checker failed to start repair service. Windows Resource Protection is not functioning properly. This requires immediate attention as it prevents system file repairs. - 17 recent application crashes detected. ProcessHawk and crash logs indicate instability in running applications. STORAGE CONCERNS: - C: drive at 12% remaining capacity (118GB total, approximately 104GB used). This is critically low and can cause performance degradation and system instability. Recommend cleanup or expansion. - Multiple storage drives present with varying formats (NTFS, exFAT, FAT). F: drive shows 0GB capacity - may be disconnected or failed. HARDWARE STATUS: - HDD SMART data reviewed for both drives (ADATA SU800 and WDC WD5000AAKX). Primary ADATA drive shows some unknown status attributes but no critical failures reported. Secondary WDC drive shows normal operational status with no critical SMART alerts. - Internal temperatures normal: ADATA 40°C, WDC 34°C. - No Blue Screen of Death events detected. OTHER FINDINGS: - System time synced successfully. - Restore point created. - No malware detected by HijackThis. - Battery health check available but results not clearly displayed in report. RECOMMENDATION: Address System File Checker failure and investigate application crash causes. Urgently resolve low disk space on C: drive before it impacts system stability further.
Repair options (the quote)
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
What you recommend
$
What you recommend
$
What you recommend
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The customer has already made a selection.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Documentation photos0/12
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117213300
- Customer
- Ethan
- Phone
- +1 (910) 612-7603
- Primary issue
- Custom Build Upgrades and General Diag
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69577
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $769.90 Customer-facing summary: We can upgrade your internal 120GB drive to a 1TB NVMe SSD, clone all of your data over to that drive. We would also attempt to migrate and move your STEAM library from the old 500GB drive over to the new drive to preserve your games. But you may have to reinstall them after the fact. We could also upgrade your video card from a GTX 1660 to a RTX 3070 TI to give you a large jump in overall GPU power and performance. This repair could be completed by Tuesday late afternoon or Wednesday morning as we would need to order a GPU Anti-Sag bracket to hold the card up to protect the card. Approval timestamp: September 11, 2026 at 5:14 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB HDD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. All listed repairs would also include a upgrade from Windows 10 to Windows 11. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB HDD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. All listed repairs would also include a upgrade from Windows 10 to Windows 11. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB HDD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. All listed repairs would also include a upgrade from Windows 10 to Windows 11. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB HDD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB HDD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB SSD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $824.85 2. Recommended — $769.90 3. Minimum — $334.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ethan, this is Anthony from The Computer Warriors. I have completed my checks on your device and found only one outstanding issue, and a couple other areas of upgrade suggestions. During my testing we found you have a 120GB ADATA SSD as the main C: drive in your machine, and a 500GB Western Digital Hard Drive as a secondary drive. That secondary drive is reporting wear indicators, which mean the drive is starting to report early signs of failure. We also found the 120GB ADATA SSD is healthy, but is 93% full and SSD's that are that full can have weird issues due to not being able to properly use their TRIM feature and be able to do wear leveling correctly, which can lead to performance issues or early failure in the drive. We would recommend upgrading the main drive to a 1TB or larger drive and using that as the main drive in the system, including all of your games, and remove the failing 500GB SSD. You were also interested in possible upgrades for the system to improve the overall gaming experience. Below we have options for upgrades/repairs. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69577 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.