Ticket #69574
Micah · Alienware laptop - multiple issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117201947
- Customer
- Micah
- Phone
- (904) 654-4880
- Primary issue
- Alienware laptop - multiple issue
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69574
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $199.90 2. Minimum — $109.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: During our checks, your battery's health is well below normal, which explains the battery problems you've been having. We also saw an error message during startup about the graphics card's cooling fan. The fans looked like they needed cleaning, so before suggesting replacement fans, we'd like to clean them first and see if that solves the problem. If the issue continues after cleaning, we'll let you know and check whether you'd like to move forward with replacing the fans. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69574 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.