Ticket #69553
Victoria · Custom Build Crashing During Games
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69553 (Victoria Byrne) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service." This indicates potential system file corruption or WRP service issues that need investigation. - Storage drive E:\ shows 0GB capacity with FAT filesystem - this is abnormal and suggests either a failed drive, disconnected external storage, or corrupted partition table. Verify physical connection and integrity. - HD Capacity: 0% remaining on at least one drive. While total storage appears available across C:\ (930GB) and D:\ (57GB), the E:\ drive reporting 0GB is concerning. NOTABLE FINDINGS: - Recent App Crashes: 27 instances detected. This elevated crash count warrants investigation into specific applications and event logs to identify patterns or problem software. - HDD SMART Information shows USB storage device (PNY USB 3.2.1 FD) detected but SMART attributes not fully readable (all location information showing 0 values). This is typical for USB flash drives but should be confirmed if this is expected hardware. OTHER OBSERVATIONS: - System time sync completed successfully. - Restore point created successfully. - Drivers list populated with no obvious critical failures noted. - No Blue Screen of Death events detected in logs. - Battery health check data not clearly readable in report output. RECOMMENDATION: Address System File Checker failure and investigate E:\ drive status immediately. Review application crash logs to identify problematic software. Verify all storage devices are functioning properly.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117135750
- Customer
- Victoria
- Phone
- +1 (802) 777-7883
- Primary issue
- Custom Build Crashing During Games
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69553
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Hi, I’ve picked up my computer, I was just wondering if there is a summary of what was done? Received: September 14, 2026 at 2:01 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We'll fix how your storage drive was installed, then test your computer under the same conditions that caused the crashing to see if the problem is resolved, along with a full stress test of the entire system to confirm everything holds up. This process could take up to 24 hours before we can give you a further update. Approval timestamp: September 11, 2026 at 5:17 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We were able to make your computer crash the same way it did for you, so we could track down the cause. We found that your storage drive, the NVMe drive, was installed incorrectly and is bent so that it's touching the main board inside your computer. We tested every other part individually, and they all passed. We can remove the drive, take the pressure off it, and reinstall it correctly. We've seen bent drives cause serious instability when the computer is reading or writing data, so this may fix the problem. Since this would count as a repair if successful, we need your permission before doing it, and you'd need to be okay with the cost involved before moving forward. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69553 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.