Computer Warriors
Tickets/#69551

Ticket #69551

Naethyn · ibuypower gpu issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117133707
Customer
Naethyn
Phone
(325) 910-0126
Primary issue
ibuypower gpu issue
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69551

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Could I get an ETA on the pick up? Just want to make sure I have enough transferred to the right card when I head up there.

Received:
September 26, 2026 at 11:25 AM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$1,679.95
Customer-facing summary:
We can order you a brand new graphics card equivalent to the one currently in your PC, a GeForce 5070ti with 16GB of memory.
Approval timestamp:
September 26, 2026 at 11:24 AM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,679.95
2. Minimum — $1,179.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your graphics card (GPU), the part that sends the picture to your screen, both in your computer and in one of ours, and we could not get a picture on the screen either time. Testing was limited because your computer asked for a bitlocker key, which is a security code needed to access it. We did test the other important parts of your computer, and those are working as they should.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69551
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.