Computer Warriors
Tickets/#69550

Ticket #69550

Nancy · MacBook Driver missing and bloated battery

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117133197
Customer
Nancy
Phone
(502) 558-0171
Primary issue
MacBook Driver missing and bloated battery
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69550

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

If I just pick up my computer, do I owe you anything else other than the diagnostic fee?

Received:
September 10, 2026 at 4:35 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

Hi , I read the options above. I have a portable external hard drive for my Mac that I updated about a month ago. Can I use that if I buy a new MacBook or do I still need you to do something to my old computer? Thank you!

Received:
September 10, 2026 at 3:17 PM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $350.00
2. Minimum — $424.90
3. None — $424.91
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MacBook's battery is badly swollen, and the storage drive has failed completely — it can't be read by the laptop or even when connected to another computer. We can repair the laptop to get it working again, but because of its age it's no longer supported on the latest Mac operating system. Since it's so far behind on updates and cannot get current, it's only a matter of time before it loses compatibility with modern apps and web browsing capabilities.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69550
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.