Computer Warriors
Tickets/#69529

Ticket #69529

Kerry · ROG Zephyr Laptop Missing Key and cleaning

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117051240
Customer
Kerry
Phone
(910) 885-1008
Primary issue
ROG Zephyr Laptop Missing Key and cleaning
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69529

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I had a max budget of $400 as I bought a new computer. Thanks for the review.
Can you separate out parts and labor as I have seen keyboards for the S17 on ebay from$180 to $300

Received:
September 9, 2026 at 3:53 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $754.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Kerry, this is Anthony from The Computer Warriors. We have completed the limited checks we could on your device since we lacked administrator access to run our diagnostic toolkit and our stress testing software. Based off of our visual inspection, this device only needs the angled keyboard replaced. Below is a quote for this repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $754.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Kerry, this is Anthony from The Computer Warriors. We have completed the limited checks we could on your device since we lacked administrator access to run our diagnostic toolkit and our stress testing software. Based off of our visual inspection, this device only needs the angled keyboard replaced. Below is a quote for this repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $754.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Kerry, this is Anthony from The Computer Warriors. We have completed the limited checks we could on your device since we lacked administrator access to run our diagnostic toolkit and our stress testing software. Based off of our visual inspection, this device only needs the angled keyboard replaced. Below is a quote for this repair.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69529
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.