Ticket #69528
Luis · Custom Build VGA and Black Screen Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69528 (Luis Lopez Vargas) CRITICAL ISSUES: - Hard drive critically low on space: C:\ drive has only 1% remaining capacity. Immediate action required to prevent system instability and potential data loss. - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption that cannot be automatically repaired. May require manual intervention or Windows repair. - Recent application crashes detected: 4 app crashes recorded. Investigate Event Viewer for crash details and affected applications. IMPORTANT NOTES: - Storage configuration: Multiple drives detected (C, D, E, F, G). D:\ and G:\ show 0GB capacity - verify if these are disconnected, failed, or misconfigured drives. - System appears to be using external Samsung Flash Drive (detected in SMART info) - ensure this is intentional and not a security concern. RECOMMENDATION: Prioritize freeing up disk space on C:\ drive immediately. Run full disk cleanup, move files to secondary storage, or consider drive expansion. After addressing space issues, rerun System File Checker to assess system file integrity. Review application crash logs for patterns.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117051104
- Customer
- Luis
- Phone
- (910) 859-3941
- Primary issue
- Custom Build VGA and Black Screen Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69528
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69528 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.