Computer Warriors
Tickets/#69525

Ticket #69525

Prentis · Toshiba laptop won't get passed set up screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 69525 (Prentis) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection error indicates potential system integrity issue - Recent app crashes detected (4 instances) - investigate application stability NOTABLE FINDINGS: - Low disk space: Only 12% remaining capacity on primary storage - recommend cleanup or expansion to prevent performance degradation and system instability - SSD health status: Samsung 870 EVO 500GB shows all SMART attributes normal with no errors detected - No BSOD events found in system logs - No malware or suspicious processes detected by HijackThis and ProcessHawk scans RECOMMENDATION: Address the System File Checker error and investigate the recent app crashes. Perform disk cleanup to increase available storage space above 20% threshold. Monitor system stability after these actions.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117048736
Customer
Prentis
Phone
(910) 388-8223
Primary issue
Toshiba laptop won't get passed set up screen
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69525

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Minimum — $214.95
2. Recommended — $489.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The laptop is booting into Windows, but Wi-Fi is not functioning properly and Windows is showing signs of corruption. The SSD tested healthy. The battery is at approximately 72% health and is not accepting a charge. Because the computer is not compatible with Windows 11, long-term support and usability are also limited.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Minimum — $214.95
2. Recommended — $489.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The laptop is booting into Windows, but Wi-Fi is not functioning properly and Windows is showing signs of corruption. The SSD tested healthy. The battery is at approximately 72% health and is not accepting a charge. Because the computer is not compatible with Windows 11, long-term support and usability are also limited.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Minimum — $0.00
2. Recommended — $489.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The laptop is booting into Windows, but Wi-Fi is not functioning properly and Windows is showing signs of corruption. The SSD tested healthy. The battery is at approximately 72% health and is not accepting a charge. Because the computer is not compatible with Windows 11, long-term support and usability are also limited.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  9. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69525
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.