Computer Warriors
Tickets/#69524

Ticket #69524

Nate · Acer fan issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117048595
Customer
Nate
Phone
(440) 840-9331
Primary issue
Acer fan issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69524

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$244.95
Customer-facing summary:
We can order a new set of fans directly from Acer to replace the failed fan in your system. Acer sells these fans as a kit, so you would also be getting a new CPU fan as well with this repair.The fans will need to be ordered and will take 3 to 5 business days to arrive.
Approval timestamp:
September 10, 2026 at 6:42 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.85
2. Recommended — $294.90
3. Minimum — $244.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Nate, this is Anthony from The Computer Warriors. I have completed my checks on your device and have confirmed your unit does have a bad GPU fan. During the rest of my checks we found this gaming laptop only has 8GB of RAM and a 500GB SSD with roughly 20% of free space left. Below are some repair options to replace your fans and upgrade the hardware in the system to give the system more hardware resources to use during gaming sessions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.85
2. Recommended — $294.90
3. Minimum — $244.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Nate, this is Anthony from The Computer Warriors. I have completed my checks on your device and have confirmed your unit does have a bad GPU fan. During the rest of my checks we found this gaming laptop only has 8GB of RAM and a 500GB SSD with roughly 20% of free space left. Below are some repair options to replace your fans and upgrade the hardware in the system to give the system more hardware resources to use during gaming sessions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $589.85
2. Recommended — $294.90
3. Minimum — $244.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Nate, this is Anthony from The Computer Warriors. I have completed my checks on your device and have confirmed your unit does have a bad GPU fan. During the rest of my checks we found this gaming laptop only has 8GB of RAM and a 500GB SSD with roughly 20% of free space left. Below are some repair options to replace your fans and upgrade the hardware in the system to give the system more hardware resources to use during gaming sessions.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69524
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.