Computer Warriors
Tickets/#69515

Ticket #69515

Joshua · macbook start up issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117027876
Customer
Joshua
Phone
(910) 330-0363
Primary issue
macbook start up issue
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69515

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$110.00
Customer-facing summary:
We can erase your MacBook's drive and install the latest version of Mac OS that works with your machine. This will fix the corruption issue causing the startup problem, but no data can be recovered in this process.
Approval timestamp:
September 22, 2026 at 2:37 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $459.95
2. Minimum — $110.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your Macbook's hardware and found no problems with your storage drive, motherboard, or battery. However, your Macbook's operating system has become corrupted, and all data on this device is currently inaccessible. This device is no longer getting support or security updates to help keep it stable. We can repair it, but please consider upgrading to a newer model Mac when possible.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $459.95
2. Minimum — $110.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your Macbook's hardware and found no problems with your storage drive, motherboard, or battery. However, your Macbook's operating system has become corrupted, and all data on this device is currently inaccessible. This device is no longer getting support or security updates to help keep it stable. We can repair it, but please consider upgrading to a newer model Mac when possible.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69515
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.