Computer Warriors
Tickets/#69513

Ticket #69513

Kelvin · custom build tune-up and ssd install

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
117024393
Customer
Kelvin
Phone
(586) 610-1172
Primary issue
custom build tune-up and ssd install
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69513

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $155.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your computer using a version of Windows. When we first turned it on, we got an error message showing the memory (RAM) wasn't properly seated in place. After removing and reinstalling the RAM correctly, your computer started up without any issue. We ran further tests before starting up the operating system, and all of your computer's parts checked out as working normally. Right now, your computer does not have an SSD or Windows installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $155.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your computer using a version of Windows. When we first turned it on, we got an error message showing the memory (RAM) wasn't properly seated in place. After removing and reinstalling the RAM correctly, your computer started up without any issue. We ran further tests before starting up the operating system, and all of your computer's parts checked out as working normally. Right now, your computer does not have an SSD or Windows installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $155.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested your computer using a version of Windows. When we first turned it on, we got an error message showing the memory (RAM) wasn't properly seated in place. After removing and reinstalling the RAM correctly, your computer started up without any issue. We ran further tests before starting up the operating system, and all of your computer's parts checked out as working normally. Right now, your computer does not have an SSD or Windows installed.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69513
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.