Ticket #69504
Robin · Dell Desktop Phishing Scam and Virus Checkup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69504 (Robin Johnston) CRITICAL ISSUES: - Disk space critically low: Only 1% remaining on primary drive (C:). Immediate action required to prevent system instability and potential data loss. - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or protection service issues that cannot be automatically remediated. - Recent application crashes detected: 5 recent app crashes logged. Investigate crash logs for patterns or specific problematic applications. HARDWARE STATUS: - Hard drive SMART status: All monitored attributes show "Ok" status. No imminent drive failure detected at this time. - Drive temperature normal: Internal temperature at 40°C within acceptable range. ADDITIONAL NOTES: - Samsung flash drive detected as secondary storage (Disk 1) but shows no SMART data (expected for USB flash media). - System restore point creation appears to have completed successfully. RECOMMENDED ACTIONS: 1. Immediately free up disk space on C: drive - delete unnecessary files, move data to secondary drives, or consider storage expansion. 2. Investigate the 5 recent application crashes to identify problematic software. 3. Attempt System File Checker repair in Safe Mode or run DISM repair commands as alternative to standard SFC. 4. Monitor hard drive health going forward despite current "Ok" status.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 117017987
- Customer
- Robin
- Phone
- (910) 228-1166
- Primary issue
- Dell Desktop Phishing Scam and Virus Checkup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69504
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $85.00 Customer-facing summary: We can remove the pop-up notifications on your desktop and give the whole system a check to make sure everything is up to date and secure. These pop-ups can come back if you allow websites to send notifications in the future, so we highly recommend never allowing that. Approval timestamp: September 8, 2026 at 5:14 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your Dell desktop is free of true viruses or malware. However, several websites had been given permission to send notifications through your web browser, and those notifications are sending fake virus alerts. Your desktop is older but still running well for its age. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69504 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.