Computer Warriors
Tickets/#69498

Ticket #69498

Sam · ASUS Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116985752
Customer
Sam
Phone
(910) 264-3357
Primary issue
ASUS Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69498

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $264.90
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sam, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the charger and the battery are both bad and will need to be replaced. Looking through the rest of the system, it passed all of our tests for the rest of the hardware and the software is in great shape as well. Below is a quote for a new OEM charger and battery. It is possible that the device has other issues related to the charging circuit and a replacement battery may not resolve the system not charging the battery. But the below listed quote would be if it a replacement battery does work. We have tested the unit with a test charger we have and the unit worked fine with our test charger, but the battery just would not go past 0%.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $264.90
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sam, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the charger and the battery are both bad and will need to be replaced. Looking through the rest of the system, it passed all of our tests for the rest of the hardware and the software is in great shape as well. Below is a quote for a new OEM charger and battery. It is possible that the device has other issues related to the charging circuit and a replacement battery may not resolve the system not charging the battery. But the below listed quote would be if it a replacement battery does work. We have tested the unit with a test charger we have and the unit worked fine with our test charger, but the battery just would not go past 0%.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $264.90
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Sam, this is Anthony from The Computer Warriors. I have completed my checks on your device and found that the charger and the battery are both bad and will need to be replaced. Looking through the rest of the system, it passed all of our tests for the rest of the hardware and the software is in great shape as well. Below is a quote for a new OEM charger and battery. It is possible that the device has other issues related to the charging circuit and a replacement battery may not resolve the system not charging the battery. But the below listed quote would be if it a replacement battery does work. We have tested the unit with a test charger we have and the unit worked fine with our test charger, but the battery just would not go past 0%.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69498
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.