Ticket #69486
Murielle · Lenovo AIO Locking Up
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69486 (Murielle Ashelford) CRITICAL ISSUES: - System File Checker failed to start repair service - Windows Resource Protection unavailable. This indicates potential system file corruption or permission issues that should be investigated further. - Recent app crashes detected (2 instances) - Review event logs for crash details and affected applications. NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system" - Unable to retrieve hard drive health status. This is unusual and may indicate missing SMART drivers or storage controller issues. Recommend manual SMART check or driver installation. - Storage configuration shows multiple drives with mixed file systems (NTFS, exFAT, FAT). E:\ drive shows 0GB capacity - verify if this is a disconnected/failed drive or reporting error. - Restore point creation completed successfully - system has recovery capability. SUMMARY: System shows signs of potential issues with Windows system protection and storage monitoring. The inability to access SMART data and retrieve HDD health status is the primary concern. App crashes warrant investigation. Recommend: (1) Verify/reinstall storage drivers, (2) Check Event Viewer for crash logs, (3) Run chkdsk on all drives, (4) Attempt System File Checker repair in Safe Mode if standard repair fails.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116949838
- Customer
- Murielle
- Phone
- (910) 408-1653
- Primary issue
- Lenovo AIO Locking Up
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69486
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69486 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.