Ticket #69483
Samuel · Cyberpower PC Issues After Power Surge
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69483 (Samuel Nyce) CRITICAL ISSUES: - Storage critically low: C: drive has only 1% remaining capacity (222GB total, nearly full). This will cause system instability and performance degradation. Immediate cleanup or drive expansion recommended. - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service issues. May need manual SFC repair or system restore. - Recent application crashes: 13 crashes detected. Investigate crash logs for root cause (driver conflicts, memory issues, or specific application failures). HARDWARE STATUS: - Hard drives healthy: Both WDC SSD (240GB) and Toshiba HDD (1.2TB) show normal SMART attributes. No bad sectors or imminent failures detected. - Temperatures normal: SSD at 38°C, HDD at 31°C. Within acceptable ranges. - Battery health: Not applicable (desktop system). SYSTEM STATUS: - No Blue Screen of Death events detected in logs. - No malware or suspicious processes flagged by HijackThis or ProcessHawk scans. - Device Manager clean: No unknown devices or driver errors reported. RECOMMENDATION: Priority action: Free up space on C: drive immediately (target 20-30% free space minimum). Address System File Checker failure and investigate recent app crashes after disk space is resolved.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116948621
- Customer
- Samuel
- Phone
- (704) 772-5141
- Primary issue
- Cyberpower PC Issues After Power Surge
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69483
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: Is that $135-$50 diagnostic fee? Received: September 8, 2026 at 7:19 PM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $134.95 Customer-facing summary: Your computer's memory (RAM) was damaged by the power surge and has failed. We'll replace it with a new kit of the same capacity, which will get your computer working again. Approval timestamp: September 8, 2026 at 6:58 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $134.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We confirmed the issue you told us about at check-in and tested each part inside your computer individually. We found that both memory (RAM) sticks were bad. We put in a test set of RAM and the computer started right up and got into Windows to continue testing. Every other part passed testing, and we found no other damaged components. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69483 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.