Ticket #69462

Morgan · Macbook

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 116840289
Customer: Morgan
Phone: (301) 712-5394
Primary issue: Macbook
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69462

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateSep 4, 4:13 PM

RepairShopr ticket status update requested: Customer Reply

customer messageSep 4, 4:13 PM

Customer replied via Repair Status Portal:

If we go for the fix and it doesn’t fix the issue, do I still have to pay? I would hate to get it fixed; pay money and still have it fail

Received:
September 4, 2026 at 4:13 PM EDT
Ticket status set to: Customer Reply

status updateSep 4, 4:08 PM

RepairShopr ticket status update requested: Quote Ready

options publishedSep 4, 4:08 PM

Repair Options Published to Customer Portal
1. None — $329.95
Customer notified:
No

update publishedSep 4, 4:08 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your MacBook's battery has failed. The 12 inch MacBook line was known to have battery charging and processor (CPU) problems, so replacing the battery may not fix the issue, since the charging circuit built into the motherboard may also be affected. These models were also known to have processors suddenly fail, where the laptop shuts off on its own and never turns back on. Apple no longer supports these models, so they can't be upgraded to the newer operating system, making them largely obsolete. I can provide a quote to repair it, but I'd highly recommend replacing the unit instead.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdSep 1, 1:11 PM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69462
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.