Computer Warriors
Tickets/#69454

Ticket #69454

Isabelle · dell laptop spilled drink

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116821862
Customer
Isabelle
Phone
+1 (910) 358-8623
Primary issue
dell laptop spilled drink
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69454

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $339.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We opened up your laptop to check for liquid damage. So far, we found no signs that any liquid got past the keyboard. The parts underneath show no signs of liquid contact, and your laptop passed every test we ran on it. Because of the nature of liquid spills, we can't guarantee this won't change in the future, but right now your laptop works perfectly. The keyboard itself, though, isn't built in a way that lets us clean it properly. It would be safer to replace the keyboard than to risk cleaning solution leaking through it and damaging the motherboard (the main board that everything else in the laptop connects to) underneath in the future.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $339.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We opened up your laptop to check for liquid damage. So far, we found no signs that any liquid got past the keyboard. The parts underneath show no signs of liquid contact, and your laptop passed every test we ran on it. Because of the nature of liquid spills, we can't guarantee this won't change in the future, but right now your laptop works perfectly. The keyboard itself, though, isn't built in a way that lets us clean it properly. It would be safer to replace the keyboard than to risk cleaning solution leaking through it and damaging the motherboard (the main board that everything else in the laptop connects to) underneath in the future.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $339.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We opened up your laptop to check for liquid damage. So far, we found no signs that any liquid got past the keyboard. The parts underneath show no signs of liquid contact, and your laptop passed every test we ran on it. Because of the nature of liquid spills, we can't guarantee this won't change in the future, but right now your laptop works perfectly. The keyboard itself, though, isn't built in a way that lets us clean it properly. It would be safer to replace the keyboard than to risk cleaning solution leaking through it and damaging the motherboard (the main board that everything else in the laptop connects to) underneath in the future.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69454
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.