Ticket #69447
Luis · Custom built randomly shuts off
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 69447 (Luis Tlapanco) CRITICAL ISSUES: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Extremely low disk space: C: drive has only 6% capacity remaining (930GB total with minimal free space). This is critically low and will impact system performance and stability. NOTABLE FINDINGS: - External USB storage detected (ASolid USB device) - verify if this is customer-owned or should be removed. - All other diagnostic scans completed without reporting critical failures in hardware or malware detection. RECOMMENDATIONS: - Immediately address disk space issue - advise customer to delete unnecessary files, move data to external storage, or upgrade storage capacity. - Investigate System File Checker failure - may require boot-time SFC scan or Windows repair installation. - Monitor system stability given the combination of low disk space and SFC service issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116728522
- Customer
- Luis
- Phone
- (631) 953-1217
- Primary issue
- Custom built randomly shuts off
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69447
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $604.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been experiencing full crashes where the screen turns blue and it restarts. We also found some error messages related to your computer's hardware. On the positive side, your main hard drive is healthy, and your everyday programs have been running without unexpected crashes. We traced the crashes to an issue with a part of your processor that controls how your computer uses and manages its RAM (memory). Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $604.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been experiencing full crashes where the screen turns blue and it restarts. We also found some error messages related to your computer's hardware. On the positive side, your main hard drive is healthy, and your everyday programs have been running without unexpected crashes. We traced the crashes to an issue with a part of your processor that controls how your computer uses and manages its RAM (memory). Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69447 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.