Computer Warriors
Tickets/#69445

Ticket #69445

Francisco · Custom Build General Diag

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116723623
Customer
Francisco
Phone
(910) 930-1840
Primary issue
Custom Build General Diag
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69445

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$799.95
Customer-facing summary:
We would recommend replacing the device rather than repair due to the age of the unit and cost to repair. We have a manufacture refurbished gaming desktop with an Intel Core i5 14th Gen processor, 16GB DDR5 RAM, 1TB NVMe SSD, and RTX 5060 GPU that would be a major upgrade from your current system. This is if you do not need or want data from the old device or if the Bitlocker key cannot be accessed.
Approval timestamp:
September 4, 2026 at 12:29 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $849.95
2. None — $799.95
3. Minimum — $874.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Francisco, we have completed our checks and diagnostics on your HP OMEN desktop. We have found that Motherboard, Power Supply, and RAM have all failed. We did confirm our GPU and Processor are both good in our test bench. We did test the 512GB SSD in your system and it does mount to a computer through a adapter, but the drive in encrypted with Bitlocker encryption from Microsoft. So if the data on this drive was important, we would need the Bitlocker key in order to unlock the drive to access the data whether that is to move the data to a replacement device, or unlock the drive to boot into Windows if you choose to repair the system. Below are options for repair and for replacement.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $849.95
2. None — $799.95
3. Minimum — $874.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Francisco, we have completed our checks and diagnostics on your HP OMEN desktop. We have found that Motherboard, Power Supply, and RAM have all failed. We did confirm our GPU and Processor are both good in our test bench. We did test the 512GB SSD in your system and it does mount to a computer through a adapter, but the drive in encrypted with Bitlocker encryption from Microsoft. So if the data on this drive was important, we would need the Bitlocker key in order to unlock the drive to access the data whether that is to move the data to a replacement device, or unlock the drive to boot into Windows if you choose to repair the system. Below are options for repair and for replacement.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $849.95
2. None — $799.95
3. Minimum — $874.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Francisco, we have completed our checks and diagnostics on your HP OMEN desktop. We have found that Motherboard, Power Supply, and RAM have all failed. We did confirm our GPU and Processor are both good in our test bench. We did test the 512GB SSD in your system and it does mount to a computer through a adapter, but the drive in encrypted with Bitlocker encryption from Microsoft. So if the data on this drive was important, we would need the Bitlocker key in order to unlock the drive to access the data whether that is to move the data to a replacement device, or unlock the drive to boot into Windows if you choose to repair the system. Below are options for repair and for replacement.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $849.95
2. None — $799.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Francisco, we have completed our checks and diagnostics on your HP OMEN desktop. We have found that Motherboard, Power Supply, and RAM have all failed. We did confirm our GPU and Processor are both good in our test bench. We did test the 512GB SSD in your system and it does mount to a computer through a adapter, but the drive in encrypted with Bitlocker encryption from Microsoft. So if the data on this drive was important, we would need the Bitlocker key in order to unlock the drive to access the data whether that is to move the data to a replacement device, or unlock the drive to boot into Windows if you choose to repair the system. Below are options for repair and for replacement.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69445
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.