Computer Warriors
Tickets/#69437

Ticket #69437

Vicki · MacBook Air Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
116712534
Customer
Vicki
Phone
+1 (910) 515-3486
Primary issue
MacBook Air Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/69437

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $979.95
2. Recommended — $1,669.95
3. Minimum — $549.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vicki, this is Anthony from The Computer Warriors. I have completed my checks on your Macbook Air and found two areas of issue. We found during our inspection that the battery does indeed need to be replaced as it is in service mode. We removed the bottom panel to inspect the system for any signs of physical damage or liquid damage. We did find that something had been spilled into the left hand side of the device that has effected the motherboard. Which is what is causing the fan speed issues you are hearing as when there are sensors on the motherboard that are damaged from the liquid. Below are quotes for repair and replacement of the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $979.95
2. Recommended — $1,669.95
3. Minimum — $549.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vicki, this is Anthony from The Computer Warriors. I have completed my checks on your Macbook Air and found two areas of issue. We found during our inspection that the battery does indeed need to be replaced as it is in service mode. We removed the bottom panel to inspect the system for any signs of physical damage or liquid damage. We did find that something had been spilled into the left hand side of the device that has effected the motherboard. Which is what is causing the fan speed issues you are hearing as when there are sensors on the motherboard that are damaged from the liquid. Below are quotes for repair and replacement of the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $979.95
2. Recommended — $1,669.95
3. Minimum — $549.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vicki, this is Anthony from The Computer Warriors. I have completed my checks on your Macbook Air and found two areas of issue. We found during our inspection that the battery does indeed need to be replaced as it is in service mode. We removed the bottom panel to inspect the system for any signs of physical damage or liquid damage. We did find that something had been spilled into the left hand side of the device that has effected the motherboard. Which is what is causing the fan speed issues you are hearing as when there are sensors on the motherboard that are damaged from the liquid. Below are quotes for repair and replacement of the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $979.95
2. Recommended — $1,669.95
3. Minimum — $549.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vicki, this is Anthony from The Computer Warriors. I have completed my checks on your Macbook Air and found two areas of issue. We found during our inspection that the battery does indeed need to be replaced as it is in service mode. We removed the bottom panel to inspect the system for any signs of physical damage or liquid damage. We did find that something had been spilled into the left hand side of the device that has effected the motherboard. Which is what is causing the fan speed issues you are hearing as when there are sensors on the motherboard that are damaged from the liquid. Below are quotes for repair and replacement of the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $979.95
2. Recommended — $1,669.95
3. Minimum — $549.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Vicki, this is Anthony from The Computer Warriors. I have completed my checks on your Macbook Air and found two areas of issue. We found during our inspection that the battery does indeed need to be replaced as it is in service mode. We removed the bottom panel to inspect the system for any signs of physical damage or liquid damage. We did find that something had been spilled into the left hand side of the device that has effected the motherboard. Which is what is causing the fan speed issues you are hearing as when there are sensors on the motherboard that are damaged from the liquid. Below are quotes for repair and replacement of the device.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/69437
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.