Ticket #69435
Emmanuel · Lian Li custom possible virus
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR EMMANUEL VASQUEZ (TICKET 69435) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service malfunction NOTABLE FINDINGS: - Low disk space on C: drive - only 14% capacity remaining (930GB total with limited free space). Recommend cleanup or expansion soon to prevent performance degradation and system errors - External USB storage detected (ASolid USB drive) - appears to be functioning but verify if intentional - Multiple startup applications and drivers loaded - normal for Windows 11 but may impact boot performance if not required OTHER OBSERVATIONS: - Restore point successfully created - System time synchronized - No BSOD events detected in logs - No malware flags from HijackThis scan - Device Manager check completed without critical hardware errors reported RECOMMENDATION: Address the System File Checker failure immediately - attempt to repair system files using elevated command prompt (sfc /scannow) or Windows Update. Free up disk space on C: drive to at least 20-25% available capacity. Customer should back up important data given the low disk space condition.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116711436
- Customer
- Emmanuel
- Phone
- (910) 330-3967
- Primary issue
- Lian Li custom possible virus
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69435
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $135.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We didn't find any signs of a virus on your custom Lian Li computer. However, while checking it over, we found that your CPU (the computer's processor) had bent pins and wasn't sitting correctly in place. We can straighten the bent pins and reseat the CPU properly onto your motherboard. Once that's done, we'll also install your CPU cooler. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69435 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.