Ticket #69430
Pedro · Acer Laptop not charging
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 69430 Customer: Rent A Center Computer: MRS-GATHERS CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Extremely low disk space on C: drive: Only 12% capacity remaining (approximately 13.8GB free of 115GB total). This is below critical threshold and will impact system performance and updates. NOTABLE FINDINGS: - View HDD SMART Info returned no drivers found - unable to verify hard drive health status. Recommend manual SMART check or replacement diagnostics tool. - Multiple tool outputs returned rendering code instead of readable results (HijackThis, ProcessHawk, Check for App Crashes, Check for Blue Screens, List Startup Applications, List Installed Apps, Check Device Manager, Test HDD for Issues, Check Battery Health, Create Restore Point). This suggests potential reporting tool malfunction or system output issues. - D: and E: drives formatted as exFAT (non-standard for Windows system drives) - verify intentional configuration. RECOMMENDATIONS: - Free up disk space on C: drive immediately - target minimum 20-25% free space. - Investigate System File Checker failure - may require Windows repair or safe mode diagnostics. - Verify tool output issues - consider re-running diagnostics or checking tool installation. - Perform manual SMART diagnostics given initial HDD check failure.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 116690995
- Customer
- Pedro
- Phone
- (910) 577-7040
- Primary issue
- Acer Laptop not charging
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/69430
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $49.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Based on what we found checking your laptop's overall stability, it has been crashing or closing programs unexpectedly. We didn't find any signs of the computer forcing a restart or shutting down completely due to a serious error. Your hard drive is showing as healthy, and your battery is currently holding a strong charge, though we did notice one critical battery-related alert logged in your laptop's recent history. Your laptop also has less memory installed than we'd recommend for comfortable everyday use. Testing with your USB-C charger showed this laptop wasn't designed to charge that way — the USB-C port on this model is for data only. We recommend using a traditional barrel tip charger with the round charging port instead. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/69430 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.